- Each service visit includes up to 2 days of on-site technician support.
- If the technician is required to stay beyond the allocated 2 days, an additional charge of ₹2000 per day will apply.
- All activities will be inspected and serviced as per the agreed schedule.
2. Customer Support Requirements
- The customer agrees to provide local labor support for the maintenance tasks during each visit.
- The customer is responsible for providing the technician with food and accommodation during the visit.
3. Travel Expenses
- Travel arrangements for the technician will be made based on the urgency of the situation:
- Standard travel (Bus or Train) for regular visits by customers.
- Flight arrangements for urgent situations, to be covered by the customer.
- The customer will have access to audio and video support 24×7 to assist with any immediate concerns or troubleshooting needs.
5. Additional Physical Visits
- Should extra physical visits be required outside of the regular schedule, an additional charge of ₹15,000 per visit will be applied.
- Discounts for extra physical visits if you are an AMC member:
- Silver Members: 20% off
- Gold Members: 30% off
- Platinum Members: 50% off
6. Scheduled Visits
- If a scheduled visit needs to be moved, 10–15day prior notice is required.
- At the time of initial purchase of an activity, the customer will receive a on the AMC, and accessories and equipment purchases will be discounted by 10%.
7. Client Scope
- The client is responsible for providing the required electricity and a local electrician if needed during service visits.
- The customer must also arrange for hydra/crane services if required during maintenance tasks.
8. Service Calendar and Follow-ups
- A detailed service calendar will be provided, outlining scheduled visits and follow-up dates.
- A data cycle analysis will be conducted to ensure efficient and continuous improvement in the service.
9. Technician Availability and Replacement
- In cases where the primary technician is unavailable, a replacement technician will be arranged within 3-5 days.
10. Weather and Geographical Contingencies
- Due to varying weather and geographical conditions, scheduled service timings may be subject to change.
11. Accessory and Repair Material Discounts
- For the first year of AMC, a 10% discount on accessories and repair materials will be provided.
12. Payment Terms
- Payment for the AMC and any additional charges (such as extended stays, extra visits, or urgent travel) must be made in full at the time of work completion.
- Late payments may incur an interest fee of 1.5% per month on the outstanding balance.
13. Liability and Warranty Limitations
- The service provider is not liable for any damages caused by the client’s improper usage of equipment or failure to adhere to recommended guidelines.
- This AMC does not cover repairs or replacements due to accidental damage, misuse, natural disasters, or any external factors beyond the service provider’s control.
14. Equipment Use and Maintenance
- The customer agrees to maintain and operate equipment according to provided instructions.
- Any damage caused by unauthorized modifications, third-party repairs, or unapproved usage will void the service warranty and may incur additional charges.
15. Intellectual Property and Confidentiality
- All training materials, service documentation, and procedures are proprietary to the service provider.
- The customer agrees to maintain the confidentiality of any proprietary information shared during AMC visits and training sessions.
16. Termination of Contract
- Either party may terminate this AMC with a 30-day written notice.
- Upon early termination, the customer is responsible for paying any outstanding charges for services rendered up to the termination date.
17. Force Majeure
- The service provider is not responsible for any delays or failure to provide services due to unforeseen circumstances such as natural disasters, acts of war, or any other force majeure events.
18. Governing Law and Dispute Resolution
- This contract will be governed by the laws of the jurisdiction of Pune.
- In the event of any dispute, both parties agree to attempt mediation before pursuing formal legal action.
